Privacy Policy

At cockroach merchandise ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://cockroachmerchandise.in and make purchases from us.

• Account information: Name, email, phone, password (encrypted)
• Order information: Billing/shipping address, order history
• Payment information: Processed securely via payment gateway (we don't store card details)
• Communications: Emails, support messages, reviews you submit

• Device data: IP address, browser type, operating system
• Usage data: Pages visited, time on site, clicks, referral source
• Cookies: Session data, preferences (see Cookies section)

We share data only as necessary to run our business:

• Courier partners (Delhivery, Shiprocket, etc.) — for order delivery
• Payment processors (Razorpay, PayU, etc.) — for secure payment processing
• Email service providers — for transactional and marketing emails
• Analytics providers (Google Analytics) — for website insights (anonymised)
• Legal authorities — if required by law or to protect our rights

All third parties are contractually obligated to keep your data secure and use it only for the stated purpose.

We use cookies to enhance your experience. You can manage cookies in your browser settings.

You can opt out of marketing cookies at any time via our cookie preferences or by emailing us.

• All data is transmitted over SSL/TLS encryption (HTTPS)
• Passwords are hashed and salted — never stored in plain text
• Payment data is processed by PCI DSS-compliant gateways
• Our servers have regular security audits and access controls

You have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Opt out of marketing communications (unsubscribe link in emails)
• Data portability — request a copy of your data in a portable format
• Withdraw consent at any time for consent-based processing

To exercise these rights, email hello@cockroachmerch.in. We respond within 30 days.

Our Site may contain links to third-party websites (social media, courier portals, etc.). We are not responsible for their privacy practices. Please review the privacy policy of any site you visit.

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect changes. We will notify registered users of significant changes via email.

For privacy-related requests or concerns:
📧 hello@cockroachmerch.in
Subject line: Privacy Request