Shipping Policy

We ship across India using trusted courier partners. Orders are processed within 24–48 hours of confirmation on working days (Monday–Saturday). We are committed to getting your order to you as fast and safely as possible.

• Minimum order value: ₹999 (after discounts)
• Coverage: All serviceable PIN codes across India
• Applied automatically — no coupon code needed
• Free shipping is via standard delivery only

Method	Timeline	Cost
Standard Delivery	3–7 business days	Free above ₹999, else ₹49
Express Delivery	1–2 business days	₹149 flat
Cash on Delivery	3–7 business days	₹0 (Free) extra

Note: Express delivery may not be available at all PIN codes. Availability is shown at checkout.

• Orders placed before 2 PM IST are dispatched the same day
• Orders after 2 PM or on Sundays/public holidays are dispatched the next working day
• Custom orders may take 3–5 extra working days

Location	Standard	Express
Metro Cities (Mumbai, Delhi, Bangalore…)	2–4 days	1 day
Tier 2 / Tier 3 Cities	4–6 days	2 days
Remote / Rural Areas	6–10 days	Not available
North East India	7–12 days	Not available

Business days exclude Sundays and public holidays. Delays may occur during sale periods, festivals, or adverse weather.

• Tracking details are sent via SMS and email once the order is dispatched
• Use the Track Order page to check live status
• Allow 6–12 hours after dispatch for tracking to show updates
• If tracking shows no movement for 3+ days, contact us immediately

• COD is available at most PIN codes across India
• Availability is shown at checkout based on your PIN code
• COD orders may take 1–2 extra days for verification before dispatch
• If you refuse delivery or it is returned undelivered, future COD orders may be restricted

• Ensure your delivery address and phone number are accurate at checkout
• Address changes are allowed within 2 hours of placing the order
• After dispatch, address changes are not possible
• If the package is returned due to a wrong address, reshipping charges apply

To request an address change, contact us at +91 9079551192 or hello@cockroachmerch.in immediately.

• If your order is lost in transit, we will reship or fully refund within 7 days of investigation
• For damaged items, raise a complaint with photos within 48 hours of delivery
• Open your parcel on camera for evidence in case of damage

Contact: hello@cockroachmerch.in or WhatsApp +91 9079551192